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Privacy policy

Which data we take when you send us an enquiry and how to ask us to delete it.

In short

  • We take only what the enquiry needs: the make, model and year of the car and your phone number.

  • We use it only to call you about the price and appointment.

  • We do not sell the data or give it to others for advertising.

  • Ask for deletion at kontakt@autoindustrija.rs.

What happens to your enquiry?

  1. 1

    You send an enquiry

    In the form we ask for the make, model and year of the car and your phone number. The place and a note are optional.

    When you call us or write on WhatsApp, we see your number.

  2. 2

    We get back to you

    We use the data only to agree the price and appointment.

    If a partner of ours does the job, we give them only what they need for that job.

  3. 3

    We delete the enquiry

    We keep the enquiry while we are arranging the job, and then we delete it, no later than after 12 months.

How do we track visits to the site?

We count visits and look at which pages people open and where they click. That way we see what needs fixing on the site.

We do not see your name or phone number.

You can decline analytics cookies on the Cookies page.

What can you ask for?

You can ask to see, correct or delete your data. You can also decline analytics cookies.

Write to kontakt@autoindustrija.rs.

If you are not satisfied with the answer, you can file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

Who processes the data?

Chronum, registered office Jovanke Jeftanović 7, 11070 Beograd (Novi Beograd), registration number 68180244, tax ID 115203529.

Programs we use and legal basis
  • Resend: sends us your enquiry by e-mail.
  • Cloudflare Turnstile: checks before the form is sent that a person, not a program, is sending it. For this it uses your IP address and browser details, and it does not see what you type into the form.
  • Microsoft Clarity: shows where people click and how far they scroll.
  • Google Analytics: shows how many people visit and which pages they open.
  • Google Search Console: shows which searches bring people to the site. It does not set cookies.

Legal basis for processing. We process the enquiry data to take steps at your request before entering into a service contract (Article 12, paragraph 1, point 2 of the Law on Personal Data Protection). We process data about visits to the site on the basis of our legitimate interest in monitoring and improving the site (Article 12, paragraph 1, point 6 of the same law). You can object to this processing by choosing “Decline” on the Cookies page.

Transfer of data outside the Republic of Serbia. Some of the service providers listed above also process data in the United States of America. The transfer is carried out in line with Articles 64 and 65 of the Law on Personal Data Protection, with the safeguards these providers apply, such as the EU–US Data Privacy Framework and standard contractual clauses.